Total Quality Management (TQM) — Seneca Training Center
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Management

Total Quality Management

TQM
Duration: 25 Training Hours
Target: Service Staff & Supervisory Roles
Course Goal Content Training Method Details
Course Goal

This program aims to highlight the importance of quality in the comprehensive administrative work of the organization, focusing on delivering outstanding customer service and achieving the satisfaction of service recipients in a way that fulfills the organization's objectives.

Who Should Attend
Employees Whose Role Involves Public Service Delivery
Employees in Supervisory Roles
Course Topics
The Concept of Quality from Different Perspectives
Total Quality Strategy
The Cost of Quality
Quality in Different Management Schools
Quality in the Service Sector
Orienting Employees Toward Quality
Applying the Quality Concept at Work
The Return of TQM on the Organization
Training Methods
  • Short Lectures
  • Presentation Slides
  • Group Discussion & Work Teams
  • Practical Exercises