Excellence in Customer Service Skills — Seneca Training Center
Back to Training Center
Management

Excellence in Customer Service Skills & The Art of Dealing with Clients

Duration: 25 Training Hours
Target: Customer-Facing & Supervisory Staff
Course Goal Content Training Method Details
Course Goal

This program aims to familiarize participants with the best methods for delivering outstanding services to customers at the lowest possible cost.

Who Should Attend
All Staff with Direct Contact with Service Recipients
Employees in Supervisory Roles
Course Topics
The Concept of Quality in Service Delivery
The Return of Excellence in Customer Service
Customer Satisfaction
Customer Retention
Customer Behavioral Patterns
Identifying Characteristics of Our Service Recipients
Training Methods
  • Short Lectures
  • Presentation Slides
  • Group Discussion & Work Teams
  • Practical Exercises